Booking: You can book via internet, e-mail or phone.
Deposit: Your booking will be considered valid only after we have received a deposit (30% of the total amount of Your journey) via bank transfer or postal order, but it must arrive at least 3 days before booking date (a fax of the bank draft or postal order ensures your booking).
Cancellation: Any cancellation must be sent by letter or e-mail. In the event of a cancellation:
- We will keep 10% of the total amount of Your journey when cancelling before 30 days before arrival date plus the costs for sending back the rest of the deposit You sent;
- You will lose 25% of the total amount of Your journey when cancelling between 15 and 29 days before arrival date plus the costs for sending back the rest of the deposit You sent;
- You will lose the entire amount -100% - if you cancel 15 days or less before your arrival date.
Should you arrive after the declared arrival date, or prolong your stay after the declared departure date, you will be obliged nonetheless to pay for the entire period.
In the event of last minute problems concerning arrival we kindly ask you to phone and let us know. In any case the maximum arrival time is 8.00p.m. on the arrival date; after this time the Management is free to assign the accommodation to someone else without any notice.
Assignment: accommodation is available from 5 p.m. onwards, and must be cleared by 10 a.m. on the day of departure.
Deposit: a caution deposit is requested on your arrival and will be returned to you on your departure after the lodgings have been checked for any damage.
Bed linen: clean bed linen and towels will be given weekly.
Payment: The bill must be settled on arrival. The Management is free to assign any lodgings they choose.